Contact information

For questions about products, orders, delivery, returns, refunds or our policies, contact us:

Store / brand names: TrendCrafts
Legal business name (the seller): SIA “ALL OVERSEAS”
Customer service email: fairydustjewelrysocials@gmail.com
Registered business address: Lielā Dzirnavu iela 4, Ventspils, LV-3601, Latvia
Business registration number: 41203032743
VAT number: LV41203032743
Business telephone: +371 63632155

Email is the fastest way to reach us, and we aim to reply as quickly as possible. We respond to formal complaints within 15 working days, as Latvian consumer law requires.

The address above is our registered office and returns address. It is not a shop, and we cannot accept visits or collections there.

Returns: Please email us with your order number before sending anything back. We will confirm your return and give you instructions. Returns go to: SIA “ALL OVERSEAS”, Lielā Dzirnavu iela 4, Ventspils, LV-3601, Latvia.

Complaints and disputes: If we cannot resolve a complaint, consumers in Latvia can contact the Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs, www.ptac.gov.lv). Consumers in other EU countries can contact the European Consumer Centre in their country (ECC-Net).