Terms of service

Last updated: 12 October 2026

Overview

TrendCrafts / Fairydust (trendcrafts.net) is an online store operated by SIA “ALL OVERSEAS”, registration number 41203032743, VAT number LV41203032743, Lielā Dzirnavu iela 4, Ventspils, LV-3601, Latvia (“we”, “us”, “our”). Email: fairydustjewelrysocials@gmail.com.

These Terms apply to the use of our website and to every purchase from it. Our Shipping Policy, Return and Refund Policy and Privacy Policy also apply. All of them are linked in the website footer.

Nothing in these Terms limits rights that you have under mandatory consumer law. If any part of these Terms conflicts with such law, the law prevails.

1. Who can buy

To place an order, you must be legally able to make the purchase under the law that applies to you, or have permission where the law requires it. If you create an account, please keep your login details secure and tell us if you suspect unauthorized use.

2. Products

We describe our jewelry, its materials, sizes and colors as accurately as we can. Colors may look slightly different on different screens. Handmade and made-to-order pieces may show small natural variations, as described on the product page. These variations are not defects. However, goods must always match their description and be fit for their normal use. Product availability may change, but this does not affect orders we have already accepted.

3. How an order is placed and the contract is formed

1. Choose your items and add them to the cart.
2. At checkout, enter your contact and delivery details and choose a shipping and payment method.
3. Before paying, you can review your order and correct any input errors using the “back” or “edit” options on the checkout page.
4. By clicking the final payment button (for example “Pay now”), you place an order with an obligation to pay. Your order is an offer to buy.
5. We then send you an order confirmation email, which confirms that we have received your order. It does not yet mean we have accepted it.
6. The contract is formed when we accept your order by dispatching the goods and sending you a shipping confirmation.

We may decline an order before it is dispatched. If we do, we will refund you in full.

The contract is concluded in English. Your order confirmation and shipping emails are your record of the order. If you have an account, your orders are also stored there. We do not follow any specific code of conduct.

4. Prices and payment

• Prices are shown in euros, or in your local currency where offered. Prices include VAT where VAT applies.
• Shipping costs and the total price are shown at checkout before you pay. We do not add hidden charges.
• Import charges are explained in our Shipping Policy. For EU orders up to €150 and for all US orders, there are no extra charges on delivery. Other destinations may have local import charges.
• Payment is taken when you place your order, using the payment methods shown at checkout.

5. Delivery

Orders are shipped by our fulfillment partner, usually from China. We remain the seller and are responsible for your order. Processing times, delivery estimates, shipping costs, tracking and customs are explained in our Shipping Policy. For EU consumers, the risk of loss or damage passes to you only when you physically receive the goods.

6. Cancellation, withdrawal and returns

EU consumers have a legal right to withdraw from a purchase within 14 days of receiving it, without giving a reason. We also offer voluntary 30-day returns to all customers. Full details, including the model withdrawal form, are in our Return and Refund Policy.

7. Legal guarantee for faulty goods

Products must match their description and be fit for their normal use. EU consumers have a legal guarantee of at least 2 years from delivery for faults present at delivery. You can ask for a repair, a replacement, a price reduction or a refund, in line with the law. This guarantee is separate from, and not limited by, our voluntary returns policy. Customers outside the EU have the protections their local law provides.

8. Complaints and dispute resolution

If you have a complaint, email fairydustjewelrysocials@gmail.com with your order number and a description of the problem. We will reply within 15 working days. If we refuse a complaint, we will explain why.

If we cannot resolve it together:

• Consumers in Latvia can ask the Consumer Rights Protection Centre (PTAC, www.ptac.gov.lv) for help. If that does not resolve the matter, they can apply to the Consumer Dispute Resolution Commission.
• Consumers in other EU countries can contact the European Consumer Centre in their country.

You can always go to court instead.

9. Reviews and feedback

If you submit a review or other content, it must be honest, lawful and your own. You give us a non-exclusive, free licence to display it on our website and social media in connection with our store.

10. Intellectual property

Our website content, logos, photos and texts are protected by law. You may not copy or reuse them commercially without our permission. Third-party trademarks belong to their owners.

11. Acceptable use

You must not use our website for fraud or any unlawful purpose. You must not try to gain unauthorized access to it, interfere with its operation, use automated tools to overload or scrape it, or infringe the rights of others. We may restrict access to the website in case of a serious breach or for genuine security reasons. This does not affect orders already accepted, or your rights under them.

12. Third-party services and links

Our website runs on Shopify, and payments are handled by third-party payment providers. Shopify is not the seller. Your purchase contract is with SIA “ALL OVERSEAS”. Links to other websites are provided for convenience. We are not responsible for their content.

13. Errors

If we notice an error on the website, we will correct it. If an error affects an order you have already placed, for example an obviously wrong price, we will contact you. You can then confirm the order at the correct price or cancel it for a full refund.

14. Liability

We are liable for losses that are a foreseeable result of our breach of these Terms or of our failure to use reasonable care. We are not liable for losses that were not foreseeable, or for business losses where you buy as a consumer.

We do not exclude or limit our liability for:

• death or personal injury caused by our negligence;
• fraud;
• intentional or grossly negligent conduct;
• defective products under product liability law;
• your statutory rights regarding delivery, faulty goods and refunds;
• anything else that cannot be limited by law.

15. Governing law and courts

These Terms are governed by the law of the Republic of Latvia. If you are a consumer living in another country, you also keep the protection of the mandatory consumer laws of your country of residence. You may bring proceedings in the courts of Latvia or of the country where you live.

16. Changes to these Terms

We may update these Terms from time to time. The version in force when you place your order applies to that order. Changes do not affect orders already placed.

17. General

• If any part of these Terms is found invalid, the rest remains in effect.
• If we do not enforce a right immediately, we have not waived it.
• We may transfer our rights and obligations under these Terms to another business only if this does not reduce your rights, and we will tell you if this happens.
• Headings are for convenience only.

18. Contact

Store / brand names: TrendCrafts and Fairydust
Seller: SIA “ALL OVERSEAS”
Email: fairydustjewelrysocials@gmail.com
Address: Lielā Dzirnavu iela 4, Ventspils, LV-3601, Latvia
Registration number: 41203032743
VAT number: LV41203032743
Telephone: +371 63632155