Shipping policy

Last updated: 12 October 2026

TrendCrafts is operated by SIA “ALL OVERSEAS”, Latvia. Questions: fairydustjewelrysocials@gmail.com.

Processing time

• In-stock items: usually prepared and handed to the carrier within 2–5 business days after payment is confirmed.
• Made-to-order items: some pieces are made after you order. Production time is shown on the product page and can be up to 14 days. This comes before the processing time above.

If your order contains items with different preparation times, it may ship in more than one parcel.

Delivery time (after dispatch)

• United States and Canada: about 4–10 business days
• All other destinations: about 7–21 business days

These are estimates, not guaranteed delivery dates. Customs checks, public holidays and carrier delays can affect them.

EU consumers: unless a different delivery period was agreed for your order, we must deliver within 30 days of the contract. If we fail to deliver within the agreed or legal period, you may set an additional reasonable period. If we still do not deliver, you may cancel the contract and get a full refund. If a delivery date was essential and agreed, you can cancel straight away.

If an item becomes unavailable or will be significantly delayed, we will tell you promptly. You can then choose to wait or cancel that item for a full refund.

Shipping costs

Shipping costs depend on the destination and are always shown at checkout before you pay. The amount shown at checkout is the amount you pay. Standard shipping is free on orders of €50 or more.

Tracking

When your order ships, we will email you a dispatch notification with tracking information where the carrier provides it. Some services only show limited updates, especially before the parcel reaches your country. If you have not received a dispatch email after the processing time above, please contact us.

Taxes, import charges and duties

Our prices include VAT where VAT applies.

European Union: orders shipped to the EU with a value of €150 or less are declared under the EU Import One-Stop Shop (IOSS) scheme. Import VAT and the EU customs duty on low-value parcels are paid on your behalf, so you pay nothing extra on delivery. Orders over €150 cannot use IOSS. Your country's customs may charge import VAT and duty on delivery, and the carrier may add a handling fee. If you are charged import VAT on such an order, email us proof of the charge and we will refund the VAT that was included in our price.

United States: import duties for US orders are prepaid (Delivered Duty Paid), so you pay nothing extra on delivery.

All other destinations (including the United Kingdom, Switzerland, Norway, Canada and Australia): your country's customs may charge import taxes, duties or carrier handling fees on delivery. These charges are not included in our prices and are paid by the recipient. Check your local customs rules before ordering if you are unsure.

Lost, damaged or late parcels

If your parcel is late, missing or arrives damaged, email fairydustjewelrysocials@gmail.com with your order number and, for damage, photos if possible. We will investigate with our fulfillment partner and the carrier. While that happens, you keep all your rights against us as the seller.

EU consumers: the risk of loss or damage passes to you only when you, or someone you name (other than the carrier), physically receives the goods. A parcel lost or damaged in transit is our responsibility. We will send a replacement or give you a full refund.

Address accuracy

Please check your delivery address carefully at checkout, and contact us straight away if it needs correcting. We cannot change the address once an order has shipped. If a parcel is returned because the address you gave was incorrect or incomplete, we will contact you about reshipping. Reshipping may involve an additional shipping charge. Your statutory rights are not affected.

How orders are fulfilled

We work with an independent fulfillment partner that stores, packs and ships orders directly to you. Orders are usually shipped from our partner's warehouses in China, and occasionally from warehouses in other countries. We do not ship from our registered office in Latvia.

We are the seller. We remain responsible for your order, its delivery and your consumer rights, whoever physically ships it