Refund policy

Last updated: 12 October 2026

We want you to love your purchase. TrendCrafts is operated by SIA “ALL OVERSEAS”, Latvia. If you need help with an order, contact fairydustjewelrysocials@gmail.com.

This policy explains three things:

1. your legal right to withdraw from an online purchase within 14 days (EU consumers);
2. our voluntary 30-day returns for all customers;
3. what happens if an item is damaged, faulty or wrong.

None of this limits your statutory rights.

Return address (for all returns): SIA “ALL OVERSEAS”, Lielā Dzirnavu iela 4, Ventspils, LV-3601, Latvia. Please email us before sending anything back so we can identify your order. We do not charge a restocking fee.

1. EU right of withdrawal (14 days)

If you are a consumer in the EU, you may withdraw from your purchase within 14 days without giving a reason. The 14 days start on the day you, or someone you name (other than the carrier), receive the goods. If your order arrives in several parcels, they start when you receive the last one.

How to withdraw: before the 14 days end, send us a clear statement that you want to withdraw, by email to fairydustjewelrysocials@gmail.com. You may use the model form at the end of this policy, but you don't have to. We will confirm receipt and send you return instructions.

Sending the goods back: return the goods without undue delay, and no later than 14 days after telling us you are withdrawing. You pay the direct cost of returning the goods.

Your refund: we will refund all payments received for the returned goods, including the cost of standard delivery. If you chose a more expensive delivery option than our cheapest standard delivery, we do not refund the extra cost. We refund using the payment method you used, unless you expressly agree otherwise, and we charge no fee for the refund. We will refund without undue delay and within 14 days of receiving your withdrawal notice. We may hold the refund until we have received the goods back, or until you have given us proof that you sent them, whichever comes first.

Condition of goods: you may examine the goods as you would in a shop. You are only responsible for any reduction in their value caused by handling beyond what was necessary to check their nature, characteristics and functioning.

Exceptions: the right of withdrawal does not apply to goods made to your own specifications or clearly personalized for you (for example, engraving or a custom design you requested). Our standard made-to-order items are not personalized, so you can return them under this right like any other item.

2. Our voluntary 30-day returns (all customers)

In addition to the legal rights above, any customer can return an item for a change of mind within 30 days of delivery.

• Email us with your order number and the item(s) you want to return, and we will send instructions.
• For voluntary returns after the 14-day withdrawal period, or for customers outside the EU, items must be unused and in their original condition, in their original packaging where reasonably possible.
• You pay the return postage. We recommend tracked shipping, because we cannot refund a return that never reaches us.
• We will inspect the item and let you know the outcome. Approved refunds are issued to your original payment method within 7–10 business days of receiving the return. Your bank or payment provider may take a few extra days to show it.
• For returns under this voluntary policy (outside the EU 14-day right), the original shipping charge is not refunded.

Returns from outside the EU: please mark the parcel as “returned goods” on the customs form, so we are not charged import fees on your return.

3. Damaged, faulty, wrong or missing items

If an item arrives damaged or faulty, is not what you ordered, or is missing from your parcel, email us with:

• your order number,
• a short description,
• photos where possible.

We will put it right in line with the law. Depending on the situation, this may be a replacement, a repair, a partial refund or a full refund. You will not pay any costs for returning or replacing faulty or incorrect items.

EU consumers: goods must match their description and be fit for their normal use. You have a legal guarantee of at least 2 years from delivery for faults present at delivery. This applies regardless of our voluntary returns policy and of any time limits mentioned elsewhere. Customers in other countries have the protections their local law provides.

Model withdrawal form (EU)

(Complete and return this form only if you wish to withdraw from the contract.)

To: SIA “ALL OVERSEAS” (TrendCrafts), Lielā Dzirnavu iela 4, Ventspils, LV-3601, Latvia — fairydustjewelrysocials@gmail.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):__________

Ordered on (*) / received on (*): __________

Order number: __________

Name of consumer(s): __________

Address of consumer(s): __________

Signature of consumer(s) (only if this form is sent on paper): __________

Date: __________

(*) Delete as appropriate.